Sunshine Early Learning Centre
How a Dubai nursery replaced 4 apps with one — and cut parent messages by 80%
80%
Reduction in parent messages
20 min
Monthly billing time
10+
Staff admin hours saved per week
4.9 / 5
Parent satisfaction rating
The Challenge
Sunshine Early Learning Centre was managing parent communication across WhatsApp, a billing spreadsheet, a paper incident log, and a separate attendance register. Staff were spending 2+ hours per day on admin, and parents frequently messaged asking for updates they should have been receiving automatically.
The Solution
After switching to Pebblhub, the nursery consolidated all four tools into one platform. Daily reports, invoicing, incident documentation, and attendance are now managed in a single system — accessible to parents in real time via the mobile app.
The situation
Sunshine Early Learning Centre had been operating for six years when they first started looking at nursery management software. By that point, they were running across four separate tools:
It worked — just about. But as the nursery grew from 40 to 85 children, the cracks started to show.
The challenge
The biggest issue wasn't any single tool — it was the gap between them. Attendance records lived in one place; billing lived in another. When the billing run came around each month, someone had to manually cross-reference the two to calculate what each family owed.
Incident reports were on paper. If a parent wanted to know what had happened during an incident, someone had to physically find the form, which might be in a filing cabinet or on someone's desk.
Parent messages — mostly "how was my child's day?" style questions — were coming in throughout the day. Staff were answering the same questions repeatedly, across multiple WhatsApp groups.
The switch
The nursery trialled Pebblhub over a four-week period before committing. The focus during the trial was on three things: daily reporting, billing, and incident logging.
Within two weeks, they had all 85 children set up on the platform. Parents received onboarding instructions and the vast majority activated their accounts within the first week.
What changed
The change in parent message volume was the most immediate and visible improvement. Because parents could see their child's real-time status, daily timeline, and meal and nap records directly in the app, the "how was my child's day?" messages stopped.
Billing became a monthly task that took under 20 minutes, down from a half-day process. The invoice generation is automated; the system knows which sessions each child attended and what rate applies.
Incident logging moved from paper to digital. Every report is timestamped, requires admin review before closure, and is automatically linked to the child's record. The audit trail is there without anyone having to think about it.
The result
Ten months after going live, the nursery hasn't looked back. Staff report feeling less overwhelmed during pick-up and drop-off. Parents describe feeling more connected to their children's day, not less.
The Director's summary: "I wish we'd done it two years earlier."
We replaced four separate apps with Pebblhub. Parents message us 80% less because they already know everything. And billing — which used to take half a day — now takes 20 minutes.
Nursery Director — Sunshine Early Learning Centre, Dubai
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